Ticket Insurance

About Event Ticket Insurance

Optional Event Ticket Insurance to cover the reimbursement cost of the original purchase price of your event ticket or package (including any booking or service fee) may be available from Virginia Surety Company, Inc (VSC). Cover may be provided in circumstances such as medical emergency, illness to you or your companion/immediate family, subject to the terms, conditions, and exclusions of the policy. The maximum amount payable per event ticket or package is AUD $3,000 (inclusive of GST). Conditions, time limits, and exclusions apply and details including the Virginia Surety Company, Inc prepared by VSC can be found on this page.

BASS/Adelaide Festival Centre (whichever is applicable) has not taken into account its customers’ objectives, financial situation or needs in informing you of the availability of this insurance cover and is not providing any financial product advice. We can only provide you with factual information. You should understand and consider the Financial Services Guide and Product Disclosure Statement(link to doc) and consider the cover's appropriateness to your own needs in deciding whether to acquire or hold the insurance cover. This insurance is issued by VSC under a binder from the Insurer, being certain underwriters at Lloyd’s of London. This insurance is not a BASS/Adelaide Festival Centre product and BASS/ Adelaide Festival Centre accepts no liability for failure to obtain cover or any liability associated with the Event Ticket Insurance. However, as an authorised distributor of VSC, when insurance is taken out directly with BASS/Adelaide Festival Centre during a website purchase, BASS/Adelaide Festival Centre must provide VSC with your name, contact details and other order information so the insurance can be administered. The Insurer will also need to be provided with this information.

The Financial Services Guide and Product Disclosure Statement contains the standard terms and conditions of VSC’s cover. Please read before making a decision about this product. These documents detail information about:

The Financial Services Guide and Product Disclosure Statement is available here.

How to purchase Event Ticket Insurance

Event Ticket Insurance may be purchased two ways:

How to make a claim

If you have Event Ticket Insurance and need to make a claim, please refer to your issued Policy and follow the instructions for making a claim. If you have any queries, you must contact Virginia Surety Company, Inc
on 1300 133959.

BASS/Adelaide Festival Centre is unable to discuss your claim or assist with the process.