BASS and Your Privacy

As a statutory authority we take your privacy seriously and treat your personal data in accordance with the Treasurer’s Instruction 12 referenced as The Information Privacy Principle of South Australia.

All credit card payments are processed in compliance with the EMV standards and the PCI-DSS compliance program. For the purpose of verifying payments, we retain your credit card information securely within our ticketing system this data is encrypted and identifies only the first and last 4 digits of your card number.

Privacy Policy

Acting as a ticketing agent, BASS South Australia collects personal information from individuals purchasing tickets for the provision of a range of services.

Using and disclosing your personal information

BASS uses your personal information to process your transaction or advise you of a cancellation or changes to an event. Your contact information may also be provided to promoters of events for which you purchase tickets or other goods and services if you explicitly opt-in to receiving information. These promoters may provide you with information about discounts, exclusive offers or event information. At any time you make a booking, or when you update your account preferences online, you will have the opportunity to opt-out of receiving information from BASS and the Adelaide Festival Centre and/or other applicable arts companies and event promoters.

You can also contact our data department by emailing

Shared Databases

The database of customers which BASS manages is used for marketing and analytical purposes primarily by the Adelaide Festival Centre and BASS. Information on customers who have opted in to the listed SA arts companies below is also shared with those companies for their own engagement with their customer base.

You will find options for opting-in to information from these companies via your account preferences page online, or by emailing

Anonymous Transactions

If you choose to not provide some or all of the required information:

If you still wish to purchase anonymously, please visit any of our outlets. Tickets purchased anonymously are unable to be traced and therefore in the event that tickets are lost or stolen, no refund or replacement tickets can be issued.

Future Changes

BASS business undergoes constant change and development as we introduce new services and features to our website and ticketing outlets. For this reason, our policies will be renewed and revised from time to time.

Accessing your personal information?

You may gain access to your personal information retained by BASS South Australia, provided that you put your request in writing, accompanied by documentation verifying your identity to our data department.

Any other questions?

Please contact us if you would like more information.