COVID-19 Frequently Asked Questions
Attending an Event - FAQs
Q: My event is at an Adelaide Festival Centre venue. What do I need to know?
A: Following new COVID-19 restrictions in South Australia, several performances and functions at Adelaide Festival Centre venues have been cancelled or postponed. A full list of all cancelled and rescheduled performances can be found here. All ticketholders impacted by venue closures and event interruptions will be contacted automatically about refunds or postponements; you do not need to contact BASS.
Please visit our Impacted Performances page and read the Your Visit email sent to ticket buyers to make sure you’re up-to-date with the latest guidelines and information. If you did not purchase your tickets, please ask the ticket buyer to send you our pre-show communications.
Q: My event is not at an Adelaide Festival Centre venue. What do I need to know?
A: If you have questions about the restrictions that will be in place at your event and have not heard from the venue, please visit their website or contact them directly for more information.
Q: What do I need to do to keep myself and others safe?
A: There is an onus on personal responsibility for the health and wellbeing of everyone:
Q: Where can I find the latest information about COVID-19 in Australia?
A: Adelaide Festival Centre management will continue to take advice from SA Health and adapt to the developing situation.
If you are seeking information on COVID-19 visit health.gov.au or call the Australian Government Department of Health Coronavirus Information Line on 1800 020 080. This information line operates 24 hours a day, seven days a week.
Q: If I am sick or have cold/flu symptoms, can I receive a refund for my ticket?
A: It is important that if you are unwell or have any symptoms of a cold or flu, you do not attend any public events – including the theatre. If you cannot use your purchased ticket, please contact BASS on 131 246 as soon as possible.
Q: If my show is cancelled, will I receive a refund?
A: All ticketholders impacted by venue closures will receive a refund in full once the event is cancelled. These will be processed automatically; you do not need to contact BASS.
Q: If my show is cancelled, when will I receive my refund?
A: We are processing all refunds in a performance date priority order. We appreciate your patience during this time.
All tickets purchased via credit card will automatically be refunded back to the original credit card that was used at the time of booking. For tickets that were purchased by EFTPOS, cash, or a credit card that has now expired, one of team will contact you to finalise the refund.
Q: I have tickets to multiple cancelled events. Will I receive a refund for all of these at the same time?
A: BASS staff work through refunds in a performance date priority order. As such, if you hold tickets to multiple events these refunds may be processed at separate times.
All ticket holders to cancelled or rescheduled performances will be contacted via email and SMS.
A full list of all cancelled and rescheduled performances can also be found here.